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Terms & Returns

PawMedX           Terms and Conditions

This Agreement is between PawMedX and you (or "Customer") This Section sets forth the terms and conditions which apply to the use by you of the PawMedX Site (as detailed below) and any other  product or service offered by PawMedX and/or its affiliates. The right to use any product or service offered by PawMedX is direct to you and is not transferable to any other person or entity. PawMedX reserves the right to make changes to the site, policies, and these Terms at any time without prior notice.

Product and Information Presented - Limitations
PawMedX offers information and advice for educational purposes only. Statements made by Company have not been evaluated by the US Food and Drug Administration. Products, as well as information offered, are not intended to diagnose, treat, cure or prevent any illness or disease. The FDA does not evaluate or test supplements.  Consult with your veterinarian for diagnosis or treatment. Dispense products according to instructions and always monitor for allergic reactions.

The information on this site is not to be interpreted as a replacement for veterinary treatment or advice, nor as diagnosing any disease or condition or prescribing any treatment. It is offered as educational information only, for use in the support and maintenance of normal health, in cooperation with a licensed veterinarian. For any medical or health related advice concerning the care and treatment of your pet, always contact your regular veterinarian or animal hospital.

The author, publisher or distributors of this information assumes no responsibility should the information be used in place of veterinary services. Should a person use the information presented on this website without consulting a veterinarian, that person will be administering/diagnosing for their pet or animal themselves.

No guarantees of any kind are made for the performance or efficacy of the products. Information is based on scientific research, and the traditional and historic use of an ingredient(s), or on clinical trials that may not be recognized by any US government agency or medical organization. These products have not gone through the pharmaceutical testing and requirements established before a particular product can be prescribed in the treatment of any condition or disease.

Limitation of Liability& Disclaimer of Warranty;
If you do not agree to be bound by the Terms and Conditions of this site, your sole remedy is to not use the site. PawMedX is not liable for any loss or damage caused by your reliance on information obtained through the content on the PawMedX site. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the PawMedX site.  Pricing and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and PawMedX reserves the right to revoke any order based on an error, inaccuracy or mission. PawMedX does not warrant that your use of this site will be uninterrupted, secure or incident-free. PawMedX may terminate your account, membership or registration or similar use of this site at any time. You are personally liable for any orders you place or charges that you incur prior to your termination.



Company Site 
The PawMedX Site may contain links to other web sites, resources and advertisers. PawMedX is not responsible for the availability of these external sites nor does it endorse or is it responsible for the content, advertising, products or other materials on or through such external sites. Under no circumstances shall PawMedX be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to a user in connection with the use of or dependence on any content, goods or services available on such external site. You should direct any concerns to such external site's administrator or webmaster.

You agree to defend, indemnify and hold harmless PawMedX, its affiliates and their directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of the use by you of the PawMedX Site, including claims by other users of your equipment, access, products, group or affiliation.

Sales and Distribution
Customers are not allowed to purchase and then resell any product on eBay, Amazon, any of their affiliate's websites or any other auction website or online marketplace. Prices do not include and are net of any foreign or domestic governmental taxes or charges of any kind that may be applicable to the sale, licensing, marketing or distribution of the products. PawMedX will not be responsible for any delays or lack of delivery due to customs clearance issues. PawMedX may, at its discretion, limit or cancel quantities purchased per person, or per household or per order.

Billing, Payment & Cancellation Policy.
Any questions about Billing can be sent via email to, or can be mailed to PawMedX, 2700 Campus Drive, Minneapolis MN 55441. Your major credit card or debit card will be charged at the time an order has been submitted. PawMedX accepts VISA, MasterCard, American Express and Discover. Your order will immediately be sent to processing and then shipping. Due to the volume of orders we receive we will be unable to cancel an order after submitted. We suggest persons order carefully.

Return Policy: 
Our products are of very high quality, and we strive to offer you great value and service. You may return any unopened item purchased from us for any reason within 30 days of your purchase date, and you will receive a 100% return on the purchase price of the product(s). Any Shipping and handling fees are not refundable. All items must be returned in order to receive a refund. Returns are mailed to PawMedX, 2700 Campus Drive, Minneapolis MN 55441. Any inquiries about Returns can be sent to  NOTE: Participants in any third-party cash-back programs who purchase PawMedX products will receive product credit on any returns.

PawMedX Return/Replacement Policy is in compliance with the FDA Dietary Supplement Regulations and the government’s Anti-Terrorism Act. According to the regulations, all items returned must be pre-authorized prior to being received back to PawMedX.  All product(s) to be returned must have a Return Material Authorization number prior to receipt.

 If you return your product without a RMA number your payment will not be refunded. Handling and Shipping charges are non-refundable. Requests must be made online at and submitted with your order information. When you mail the package back to us, you must carefully package the product so it arrives back to us in good condition. Original packaging is recommended. Use a carrier that provides tracking information. You are responsible for the cost of return shipping. COD deliveries will be returned to the customer. We must receive the return within the 60 day period. PawMedX reserves the right to reject any return that does not comply with these requirements. Once your return has been received, a credit to your card will be issued. Returns are mailed to PawMedX, 2700 Campus Drive, Minneapolis, MN 55441

Safety Guidelines

Before using any product or ingredient you are unfamiliar with, find out its medicinal properties. Research it thoroughly and/or consult with an appropriately qualified veterinarian or expert. If dispensing of prescription drugs, or a medical condition is involved, check with an appropriately qualified veterinarian beforehand.   Please be aware a small amount working well does NOT mean that more is better. All animals have different and unique physiologies and body mechanisms. Information presented on the website are only guidelines. It does not include an exhaustive or comprehensive list of possible interactions and contraindications with prescription medicine. Always discuss this possibility with your veterinarian.

Use of Supplements and Surgery
It is important to fully inform your veterinarian about the supplements being taken, especially before elective surgery. You may be asked to stop providing these products for your pet/animal at least 2-3 weeks ahead of the procedure to avoid a supplement/drug that could adversely affect the outcome of the surgery.